We want you to feel confident when ordering from zjsons.com. Because we sell packaged, shelf-stable grocery products, returns are handled with product condition and food safety in mind.

Eligible Returns

We generally accept returns of unopened, unused, non-perishable packaged grocery items within 30 days of delivery.

Returned products must be in their original packaging and in a condition that allows them to be resold. Items that have been opened, used, altered, or damaged after delivery may not qualify for a return.

For food safety reasons, we may not be able to accept returns of opened or used grocery products.

How to Request a Return

If you would like to return an eligible item, please submit your return request within the 30-day return period.

Include the order information needed to identify the purchase and explain which item you would like to return. We may ask for additional information about the product or its condition before approving the return.

Please do not send an item back before receiving return instructions when instructions are required.

Customers may be responsible for return shipping costs when a return is requested for reasons such as ordering the wrong product or changing their mind. Where an item is damaged, defective, or incorrect because of an issue with the order, the return or replacement process may be handled differently.

Damaged or Incorrect Items

Please check your order when it arrives.

If an item is damaged during shipping, arrives in unacceptable condition, or is different from what you ordered, contact us as soon as reasonably possible after delivery.

We may request photos or other information so we can understand what happened and determine the appropriate solution.

Depending on the situation, we may provide a replacement, refund, or another appropriate resolution.

Refunds

Once an approved return has been received and reviewed, an eligible refund will be issued to the original payment method.

Refund processing time can vary depending on the payment provider or financial institution. While we process approved refunds as promptly as reasonably possible, the time for the funds to appear in your account is controlled partly by your payment provider.

Shipping charges may not be refundable for returns that are not related to an incorrect, damaged, or defective order.

Items That May Not Be Eligible

Opened, used, or damaged products may not qualify for a standard return. Products returned outside the applicable return period may also be ineligible.

Because our products are packaged grocery items, we reserve the right to refuse a return when accepting it would create a food safety concern.

Changes to This Policy

We may update this Return & Refund Policy when our return procedures or business practices change. The policy posted on zjsons.com at the time of your purchase will generally apply to that order, subject to applicable law.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.